Role Overview:

Our growing mountain apparel business is seeking an experienced, motivated team member to contribute to the growth and success of SYNC Performance as a Director of Global Operations. We have the goal of being the easiest company in the world to do business with, and you will be a major part of fulfilling that vision. At SYNC, everyone wears many hats, in fact. Amongst your daily duties, you may also find yourself working with non-profit partners, chipping in on social media content, helping write web and email copy, testing, and providing product development feedback. If you up for a challenging, fast-paced environment where you have the ability to make decisions and own your role, keep reading.

Objectives and Key Results:

A SYNC Director of Global Operations will be the primary lead for anything logistics and operations related. This is not limited to any specific sales channel or business silo, but rather includes all of them. Some of the responsibilities, but are not limited to, include being the main point of contact between our 3rd party logistics partner(s). That means working in and owning our inventory management systems to keep orders going where they need to go, on time, and accurately. We work with common solutions like Shopify, Cin7, and Deposco, as well as some platforms that are unique to our warehouse and shipping providers. So the ability to understand and implement different software systems is crucial. Optimization is key, nothing is set in stone at SYNC. If you see a better way to do something, we not only embrace change but emphasize looking at every activity through a critical and constructive lense. That said, we have a saying around the office, “ ideas are easy, execution is everything”, so if you want to bring something to the table, you’d better be ready to show how we can get it done!

Essential Functions:

  • Complete oversight and management of SYNC’s relationship with it’s 3rd party logistics provider
  • Understanding and owning SYNC’s WMS (warehouse management systems)
  • Onboarding and implementation of any internal or external user experience platforms, apps, or services
  • Monitor inventory and manage backend operations of all four of SYNC’S online storefronts
  • Responsible for having all the right inventory in the right places at the right time
  • Develop and implement end-of-life program for old inventory
  • Primary point of contact for all international freight and logistics related to inbound freight
  • Work with the product development team to deliver product on schedule in the most cost-effective way
  • Communicate product delivery updates to sales and marketing teams
  • Direct oversight of the Customer Service team, including reviewing, managing and hiring
  • Work closely with the Customer Experience team to implement solutions to problems
  • Maintain a comprehensive understanding of the entire SYNC supply chain and provides insight into potential efficiencies as needed
  • Maintain a deep and complete  knowledge of product line function, fit, and features
  • Respond promptly, articulately, and thoroughly to internal and external inquiries and requests
  • Manage relationships with clients, customers, and providers to maintain long-standing brand loyalty
  • Initiate solutions for any processes that can or should be improved
  • Expand operations into Canada and Europe in a cost-effective manner
  • Research and report new developments in shipping and logistics to the management team 
  • Report regularly on company Objectives and Key Results to the management team

Education and Experience:

  • Bachelor’s degree required 
  • 3+ years of experience in Operations preferred
  • Customer Service and Sales/Marketing experience preferred

Core Competencies

  • Must have great attention to detail and be inherently organized 
  • Must be self-motivated and driven to succeed 
  • Must be able to analyze and solve problems on your own
  • Must communicate effectively and efficiently via email, video calls, on the phone or in-person
  • Must be able to understand customer needs and develop appropriate and prompt solutions
  • Must be able to multitask in a fast-paced, ever-changing environment
  • Must uphold SYNC’s Core Values
  • Passionate about the outdoors

What we offer:

A chance to join a growing, passionate, focused company on the ground level. It’s that rare “real job” based in the mountains (if you want it to be). An office environment that’s fast past but relaxed (you can work in ski pants!..or slippers). The chance to work day to day with highly functional and motivated former NCAA ski racers and ski fanatics. Lifestyle stipend of your choosing (ski pass!). We are looking for someone based in Colorado within driving distance of Vail is preferred, but may work remotely. Employment on a full-time basis, with occasional weekend commitments. Salary commensurate with skill and experience level.

To apply: Please email resume and cover letter to [email protected].


Please enter your comment!
Please enter your name here